Marcus Chen

Marcus is a senior engineer on the accessibility team at Pellmoor Hotels, a group of forty hotels across northern Europe. When Pellmoor rebuilt its booking checkout, he made keyboard use, screen reader announcements and contrast part of the definition of done instead of a late audit.

His talk walks through the rebuild: the date picker that took three attempts, the error summary that finally worked and the test routine the team still runs before every release, with real numbers from before and after.